Editorial desk · Visual Clarity Flow
Contact the editorial team
Use this page to reach the people who write and maintain Visual Clarity Flow. We welcome questions about the guidance, corrections when a page has something wrong, and suggestions for topics that would help you.
This is an editorial contact, not a medical service. If you describe a symptom, we will point you toward an eye care professional rather than answer it ourselves.
What to write to us about
The most useful messages are specific. A correction with the page name and the sentence in question gets handled quickly. A question about why a page recommends one habit over another is fair game, and a suggestion for a topic we have not covered is welcome.
Corrections and detail checks
Name the guide and quote the line you disagree with or think is out of date. If you can, say what the better wording should be. We check each one against the source before we change anything.
Questions about the advice
Asking why we suggest the 20-20-20 pause, a wider screen gap, or a particular setting is exactly the kind of mail we answer. Tell us what you already tried, so the reply fits your desk instead of repeating the page.
Topics we have not covered
If a screen-fatigue question keeps coming up at your work and no page here answers it clearly, send it. Notes about screen-heavy work in Indonesia, such as long phone shifts in bright daylight or dry air-conditioned offices, help us aim the answer at a real situation.
What we cannot help with
We are not a clinic and cannot diagnose, treat, or advise on your specific symptoms. If you describe a medical concern, we will point you toward seeing an eye care professional rather than answer it ourselves. Questions about prescription eyewear, medication, or a specific diagnosis belong with someone who can examine your eyes. We would rather tell you that clearly than guess.
Urgent medical concerns belong with a healthcare provider, not with this inbox. We answer editorial mail only.
- Diagnosis or an opinion on your own symptoms
- Advice on prescription eyewear, drops, or medication
- Reviews of products, brands, or where to buy them
How to reach us
Send your message through the form. Include the relevant page name if your message is about a specific guide, and describe what you noticed or wanted to know.
A short, precise message usually gets a faster and more useful reply than a long one. We read everything that comes in, even when a reply takes a few days.
- Response times
- This is a small editorial operation, so replies are not instant. Expect a few business days, and longer during busy periods. If your message is a correction, it may be applied to the page before you hear back.
- Privacy of your message
- We use what you send only to respond and, where relevant, to improve a page. Your message is not added to any marketing list.
Write your message
Fields marked with an asterisk are required. Your email is used only to reply to this message.
Suggesting a topic
If there is a screen-fatigue question you keep running into and have not found a clear answer for, tell us. Reader suggestions have shaped which guides exist and which get expanded. A note about your situation helps us aim the answer at a real use case rather than a generic one.
Where the office is
Correspondence is handled from our Jakarta office listed below. Visits are by appointment, since the team is often reading and writing rather than at a front desk.
Jl. Cikini Raya No. 58, Menteng, Jakarta Pusat, DKI Jakarta 10330, Indonesia · +62 21 306 0387 · Monday to Friday, 9:00 AM – 6:00 PM and Saturday, 9:00 AM – 1:00 PM
Questions readers send most often
Can you tell me whether my symptoms are serious?
No. We are an editorial team, not a clinic, so we cannot assess anyone's symptoms. If something has changed in your vision or the discomfort is getting worse, please see an eye care professional rather than wait on an email reply.
Do you accept sponsored posts or product placements?
No. The guides describe habits and reading, not brands. If a message asks us to recommend where to buy glasses, drops, or a device, we will say plainly that we do not do that.
How long does a reply usually take?
A few business days in normal weeks, longer when the inbox is busy. Corrections are often applied to the page before you hear back, so a corrected page is sometimes the first sign your note arrived.
Can I send a topic suggestion without using the form?
Yes. Write to [email protected] and put the topic in the subject line. The same rules apply: be specific, and leave out medical details you would rather not share over email.
Before you write
Two things make a message easy to act on. First, name the page if your note is about a guide, since we cannot search on a description of a page you half remember. Second, say what you expected to find and what you found instead — that gap is usually the useful part, whether it is a correction or a question about the advice.
If you are writing about a topic we have not covered, a sentence about your own setup goes a long way. Working from a phone on a commute and working from a dual-monitor desk produce different questions, and knowing which one you have keeps the answer concrete.
Prefer email?
Write to us directly and we will read it the same way as a form message.
[email protected]Editorial only. For anything about your own eyes, please contact an eye care professional.